Troubleshooting Problems with Checkout for Multiple Items

Your Yahoo! shopping cart uses cookies to store the items the shopper has placed in their cart. This cookie allows the store to keep a record of the items in the cart for a particular shopper if the shopper leaves your site and returns within two weeks. The shopper can then complete the checkout process without having to add the items to the cart again.  A problem arises in that privacy-minded shoppers may set their web browser or security programs to not allow cookies or prompt before accepting a cookie; other times users may have their settings set to block by default after installing certain software packages. While blocking unnecessary tracking cookies is a good practice, blocking cookies from a Yahoo! store prevents shoppers from adding more than one item to the shopping cart or being able to leave and return to an existing shopping cart with the items stored.

Instructions for enabling cookies for common browsers:

Microsoft Internet Explorer 6.x

1. Open Internet Explorer.
2. From the Tools menu select "Internet options".
3. Select the Privacy tab.
4. Move the slider down to any setting other than "Block All Cookies".

Microsoft Internet Explorer 5.x

1. Open Internet Explorer.
2. From the Tools menu select "Internet options".
3. Click the "Security" tab.
4. Click the "Custom Level" button.
5. Scroll down to the "Cookies" section.
6. To enable:
   • Set "Allow cookies that are stored on your computer" to "Enable".
   • Set "Allow per-session cookies" to "Enable".
7. Click "OK".

Mozilla Firefox users:

1. Open Mozilla Firefox.
2. From the Tools menu, select "Options".
3. Click the Privacy icon.
4. Click the + sign to expand the Cookies section.
5. Select the "Allow sites to set cookies" option.
6. Click "OK".

For Netscape 4.X users:

1. Open Netscape.
2. From the Edit menu, select "Preferences".
3. Click the + sign to expand the "Advanced" option.
4. Select the "Accept All Cookies" option.
5. Click "OK" to close the window.